Most frequent questions and answers
Creating an FSAS customer account allows you to store billing and shipping information so that you do not have to enter it every time you place an order. We do not store any debit or credit card information for your security. You can also keep track of your purchases while logged into your account. To create an account, simply enter your information here.
If you want to change your password or can’t remember it, click on the “Forgot Password” link on the account log in page. You will need to enter the email address associated with your account. After submitting your email, you will be mailed a “reset password” link along with directions to recover or change your password.
You can update your account information by logging into your customer account.
Currently, FSAS accepts the following forms of payment: Visa, MasterCard, ______
Once your order is shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package.
With the tracking number provided on your shipping confirmation, please contact your local Post Office or UPS (depending on which carrier delivered your order) for any further delivery details. If you are unable to locate it through the carrier, please email FSAS Customer Care at ______.
Defective and/or damaged merchandise must be reported within 14 days of delivery in order to be replaced. Please notify us by email at ______ and send a photo of the damaged goods with a description of what is defective/damaged.
FSAS will issue a refund within 14 business days of receiving and processing your returned order in our warehouse.
FSAS does not currently offer gift wrapping.
Yes, for international orders only. Please see more information on checkout.
Orders with standard shipping will take approximately 5 to 10 business days to be delivered.
Business days are “regular” business operating days, Monday through Friday. Our warehouse does not ship on Saturday and Sunday.